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FAQ

Questions and answers

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Can I preview the book before ordering?

Yes. Add your child’s name and photo to see the cover and sample pages for free, with no sign-up. Order only when you love it.

Is my child’s photo safe?

We use your child’s photo only to make the book you order. It is kept in private storage with no public link, its location data is removed, it is never used to train AI models (by us or our AI provider), and it is deleted automatically within the periods in our privacy policy.

What kind of photo do I need?

One front-facing photo of your child in good light, with the face fully visible (no hat or sunglasses) and nobody else in it. A phone photo is fine. We check it and tell you how to fix it if needed.

How long until the book arrives?

After payment, checking, printing and delivery take about 4⁠-⁠8 days in total, and you get a tracking number.

Can I choose the book’s language?

Yes. The book is printed in the language of the site you order from: Thai, English or Simplified Chinese. Switch languages with the language button at the top of the page.

Can my child’s name be in English or Chinese?

Yes. Names can be written in Thai, English or Chinese characters. We print the name exactly as you type it and never translate or change it.

Who is the companion in the story?

The friend who goes on the adventure with your child. Choose a favorite animal, such as a cat, dog or rabbit, or a family member, such as Grandma, Mom, Dad or a big brother or sister.

How do I pay?

Pay with PromptPay by scanning a QR code in your banking app. Your payment is confirmed automatically.

Where do you deliver?

We currently deliver anywhere in Thailand, and every order comes with a tracking number.

How can I follow my order?

After ordering you get an order tracking link that shows every step, from checking and printing to delivery. You can also message us on LINE at any time.

Still have a question?

The Noolao team is happy to help with anything, from choosing a story to receiving your book.

Ask us on LINE
Ask us on LINE